Sadly, not all New Zealanders currently receive equitable access to funded medicines. He Ako Hiringa is a service which helps bridge the knowledge gap and empowers health professionals to effect change. Merging education and statistics, this project was about pulling government and private resources together in a seamless and meaningful way.
To connect with the various personas who would be active on this platform, we worked hard to design a clean and inclusive interface, which presented the information in an accessible way, across all devices.
The most challenging aspect of the build, both in terms of design, user experience and architecture, was the creation of the on-boarding process. This needed to be a smooth, seamless transition for both subscribers within The Health Media ecosystem (encompassing their various publications and e-learning products) and non-subscribers within the wider health industry.
By querying The Health Media's existing subscriber database, we were able to facilitate an instant signup process, allowing users to sign up for He Ako Hiringa using their existing account from another The Health Media service. This technique is referred to as Single Sign On/In (SSO/SSI), where secure tokens are passed between sites, authenticating the user as they navigate between products.
For those in the wider Health Professional industry (not subscribed under The Health Media umbrella), we were still able to ease the sign up process by querying government databases such as the; Medical, Pharmacist, Nursing and HPI registries which could pre-populate user data.
Needless to say, any info provided within the He Ako Hiringa environment needed to be carefully managed. Both in terms of privacy and avoiding pollution of existing data (where a user already had an account for another service). Maintaining this tricky balance touched on all aspects of the build, and required deep collaboration with the client and strong project management skills.
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